Return and Refund Policy

Last updated: 30 July 2026

Dinner Sorted supplies freshly prepared, perishable food products. This policy explains how cancellations, order problems and refunds are handled.

Returns

Because our meals are perishable, we cannot accept physical returns or exchanges after delivery for food-safety and hygiene reasons.

We do not provide refunds solely because a customer changes their mind or does not enjoy a meal that was accurately described and properly supplied. This does not affect any rights available under applicable South African consumer law.

Cancellations and order changes

Please contact us as soon as possible if you need to cancel or change an order.

A full refund may be provided if the cancellation is received before ingredients have been sourced and preparation or fulfilment has begun.

Once preparation has started, a reasonable cancellation charge may apply to cover costs already incurred. Orders that have been dispatched cannot ordinarily be cancelled.

Damaged, incorrect, missing or unsafe meals

Please inspect your order immediately after delivery. Contact us as soon as possible, preferably within 24 hours, if:

• you received an incorrect meal;

• an item is missing;

• the meal or packaging was damaged;

• the meal appears spoiled, unsafe or defective; or

• the order materially differs from its description.

Please provide your order number, details of the problem and photographs where reasonably possible. Do not return or dispose of the affected product until we have responded, unless keeping it would be unsafe.

Once the issue has been assessed, we may offer a replacement, an agreed store credit or a full or partial refund, as appropriate. Your statutory consumer rights remain unaffected.

Failed deliveries

If we cannot fulfil or deliver an order for reasons within our control, we will offer a replacement, arrange another delivery with your agreement or issue a refund.

A refund may not be available if delivery fails because an incorrect or incomplete address was supplied, nobody was available to receive the order, or necessary access or delivery instructions were not provided. A reasonable redelivery charge may apply.

Allergies and dietary requirements

Customers should review the available ingredient and allergen information and notify us of relevant dietary requirements before ordering.

We cannot ordinarily offer a refund where a meal was accurately described and a known allergy or dietary requirement was not disclosed. This does not exclude our obligation to provide food that is safe, of good quality and compliant with applicable law.

Refunds

We will notify you after reviewing your request and confirm whether a refund has been approved.

Approved refunds will be made to the original payment method, wherever possible, within 10 business days. Your bank or payment provider may take additional time to process and display the refund.

If more than 15 business days have passed since we approved your refund, please contact us.

Contact us

For cancellations, order problems or refund enquiries, contact:

Dinner Sorted
Email: hello@dinnersortedmeals.co.za
Phone/WhatsApp: +27 754 788 586
Website: https://dinnersortedmeals.co.za

This policy does not limit or exclude any consumer right or remedy that cannot lawfully be limited or excluded under the Consumer Protection Act 68 of 2008 or other applicable South African law.