Shipping policy

Delivery and Shipping Policy

Last updated: 30 July 2026

Dinner Sorted supplies frozen, perishable meals. Our current range includes meals produced by We Are Food. This policy explains where and how orders are delivered.

Delivery areas

We deliver only to the areas available for selection at checkout. Enter your complete delivery address during checkout to confirm whether delivery is available in your area.

If your area is not available, please contact us before ordering. We may be able to make a special arrangement, but this cannot be guaranteed and may involve an additional delivery charge.

We currently deliver within South Africa only.

Processing and delivery times

Orders generally require at least two business days’ lead time. The available delivery date or delivery window will be displayed at checkout or confirmed with you after the order is placed.

Delivery times are estimates rather than guarantees. Routing, order volumes, severe weather, road conditions and courier delays may affect the delivery time.

We will contact you if a material delay or change affects your order.

Delivery charges

Delivery charges depend on the delivery address and will be displayed during checkout before payment is completed.

Any special delivery or redelivery charge will be communicated to you before the delivery is arranged.

Delivery partners

Orders may be delivered by Dinner Sorted or an authorised delivery partner. Providing your delivery details and contact number allows us to share the information reasonably necessary for the delivery partner to complete your order.

Receiving frozen meals

Someone must be available at the delivery address to receive the order during the selected or confirmed delivery window.

Please inspect the order while the meals are still frozen. Check that:

the correct items were delivered;
the packaging is sealed and undamaged; and
the meals are frozen and in acceptable condition.

Place the meals in a freezer as soon as they are received and follow the storage, defrosting and heating instructions supplied with them.

Dinner Sorted is not responsible for deterioration caused by delayed refrigeration or freezing, improper storage, incorrect defrosting or failure to follow the supplied preparation instructions after delivery.

Unattended deliveries

We will not leave perishable food unattended unless you have provided clear instructions and we have agreed that it is safe and practical to do so.

If you ask us to leave an order unattended, responsibility for the order passes to you once it has been left at the agreed location. We cannot accept responsibility for theft, weather exposure, animals, contamination or deterioration occurring afterwards.

Unsuccessful delivery

You are responsible for supplying:

the correct and complete delivery address;
an active contact number;
access codes or security instructions; and
any other information reasonably needed to complete delivery.

If nobody is available, the driver will attempt to contact you. If the delivery cannot be completed, the order may be returned to an appropriate frozen-storage facility and rescheduled.

An additional delivery charge may apply where delivery fails because the address was incorrect or incomplete, nobody was available, access could not be obtained or the driver could not reach you.

Delayed or failed delivery

If delivery is delayed for reasons within our control, we will make reasonable efforts to arrange a suitable alternative.

If we cannot fulfil or deliver the order, we will offer a replacement, reschedule the delivery with your agreement or provide an appropriate refund.

Nothing in this policy limits your rights where goods are delivered at a materially different place, date or time from what was agreed.

Incorrect, missing, damaged or thawed items

missing or incorrect;
delivered with damaged or open packaging;
thawed or no longer properly frozen; or
otherwise unsafe or defective.

Please provide your order number, a description of the problem and clear photographs where reasonably possible. Keep the affected meal frozen, where safe to do so, until we have responded.

Replacements and refunds are handled in accordance with our Refund Policy.

Risk and responsibility

To the extent required by applicable law, meals remain at our risk until delivery has been accepted or an unattended delivery has been completed according to your instructions.

Contact us

For delivery questions or assistance, contact:

Dinner Sorted
Email: hello@dinnersortedmeals.co.za
Phone/WhatsApp: +27 754 788 586
Website: https://dinnersortedmeals.co.za

This policy does not limit any right or remedy available under the Consumer Protection Act 68 of 2008 or other applicable South African law.